Legal

Refund Policy

Last updated: May 10, 2026

Introduction

This Refund Policy outlines the terms and conditions for refunds of subscriptions purchased for the Job Alerts - Gemheap Telegram bot service operated by Gemheap ("we," "our," or "us"). By purchasing a subscription, you agree to the terms of this policy.

Paddle is our Merchant of Record. All paid transactions are processed by Paddle. This means your purchase contract is with Paddle, and Paddle is responsible for processing any refunds on our behalf. Paddle's own Buyer Terms and Privacy Notice also apply to your transaction.

Definitions

Monthly Subscriptions

The Service is provided on a month-to-month subscription basis. You may cancel at any time. Cancellation stops all future charges immediately. We do not provide refunds for partial months of service or for fees already paid for the current billing period, except as required by law or as set out in the Consumer Right to Cancel section below.

Consumer Right to Cancel (EU / EEA / UK)

If you are a Consumer resident in the EU, EEA, or UK, you have the statutory right to cancel your Subscription within 14 days of completing the transaction, without giving any reason (the "Cancellation Period").

Exception to the right to cancel

Your right to cancel does not apply if, during the 14-day Cancellation Period, you have started to use the Service (i.e., the bot has begun monitoring companies and/or delivering job alerts on your behalf) and you expressly consented at the time of purchase to the Service commencing before the end of the Cancellation Period. By completing a purchase and immediately using the bot, you acknowledge and agree that performance of the Service has begun and your right to a full statutory refund is waived once the Service is in active use.

How to exercise your right to cancel

To cancel within the 14-day period, you must inform Gemheap of your decision with a clear, unambiguous statement. You may do so by:

You may also use the model cancellation statement below:

To the Gemheap Team,
I hereby give notice that I cancel my subscription to the Job Alerts - Gemheap service.
Ordered on: [date]
Name: [your name]
Telegram chat ID (if known): [your chat ID]
Date: [today's date]

It is sufficient that you send your cancellation communication before the expiry of the 14-day period. Please note that the right to cancel applies only to the initial subscription and not to each automatic renewal.

Effect of cancellation

If you cancel within the Cancellation Period and are entitled to a refund, we (via Paddle) will reimburse you the payment received from you. The reimbursement will be made without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel. The reimbursement will be made using the same payment method you used for the original transaction, and you will not incur any fees as a result of the reimbursement.

How to Cancel Your Subscription

To cancel your ongoing subscription (stop future renewals):

Refund Requests

Outside of the statutory Consumer Right to Cancel described above, we do not offer refunds for subscription fees already paid. If you believe you have been charged in error, or if you have a dispute, please contact us first at rm.gemheap@gmail.com — we will work with Paddle to investigate and resolve it promptly.

You can also contact Paddle directly via their Buyer portal or by emailing help@paddle.com.

Contact Us

If you have any questions about this Refund Policy, please contact us:

By email: rm.gemheap@gmail.com
By X: https://x.com/RMHighlander